Frequently Asked Questions

Q: Can I make a bill payment by phone?
Yes, more info here: Payment Options

Q: Can I pay my bill online?
A:  Online bill payment is available.  Click here:  Payment Options

Q: How do I open an account or ask questions about my account?
A: You may contact our billing office at 846-6751 between the hours of 7:30 AM - 4:30 PM Monday through Thursday, and 7:30 AM - 2:00 PM on Friday.

Q: How does DeForest Water Utility set its rates?
A: Water rates are set by the state Public Service Commission through rate cases in which the utility requests pricing to cover its costs of providing the service.

Q:  Why do we use chlorine and fluoride in our water?
A: The high quality deep aquifer supplying our drinking water requires little treatment.  However, chlorine is used to kill bacteria and viruses that could be found in the water.  It's considered one of the most important tools for disinfecting drinking water.  It's actually been in use for more than 100 years and is responsible for ending disease epidemics that were widespread prior to its use.

Fluoride has been added to treated water to reduce the risk of dental cavities.  The Public Health Department advises the Water Utility about setting the fluoride target level for treated water to maximize dental health benefits and minimize concerns about over exposure.  Chlorine and fluoride are key ingredients to water quality and public health and safety.

Q: Why does drinking water often look cloudy when first taken from a faucet and then clear up?
The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks.  After a while, the bubbles rise to the top and are gone.  This type of cloudiness occurs more often in the winter, when the drinking water is cold.

Q: What is wrong if I smell rotten egg odor when I run water in the house?
A: The smell of rotten eggs indicates the presence of hydrogen sulfide.  The odor originates as sewer gas being displaced from the drain when the tap is run.  A simple test is to fill a glass of water, take it to a room that has no water, and then sniff the water.  If the water no longer has an odor, the drain is the source.  A remedy for cleaning the drain is to pour one-quarter cup baking soda down the drain and follow it with a cup of vinegar.  When the fizzing stops, flush the drain with boiling water.

Q: How can I prevent water leaks and conserve water?
A: Hidden water leaks can waste thousands of gallons of water.  Save Water, Save Energy!  For information visit: EPA: Our Water

Does your toilet have a secret leak?  You can test for a leak by putting a little food coloring in the tank.  DO NOT FLUSH.  Wait for about 10 minutes.  If colored water shows up in the toilet bowl, the tank is leaking.  It's not uncommon to lose up to 100 gallons a day from one of those invisible toilet leaks!

Little leaks add up in a hurry. Check every faucet in your home for leaks.  Just a slow drip can waste 15 to 20 gallons a day.  Remember to check the outside taps for leaking water during the summer sprinkling season.  A hose left dribbling in the grass or garden can waste thousands of gallons of water over the course of the summer.

Water your lawn and garden with good sense.  Do it early or late, not in midday heat.  Avoid windy days.  See that the water goes where it should, not on sidewalks or driveways.

Water conservation is something we all should practice.  Except for the air we breathe, is the single most important element in our lives.

Remember to use only the amount you actually need.  It's too precious to waste!

Q: What is the water hardness in DeForest?
Your water in the Village of DeForest has 32 grains of hardness.

Q: What is a master water valve?
A master water valve is needed to stop the flow of water to the entire house.  Do you know where the master water shutoff valve is located in your home?  Knowing where the master shutoff is located could prevent both flooding and property damage.  To insure that the valve works properly turn it off and on a couple times each year.

Q: When are hydrants in the Village flushed?
The Water Utility flushes fire hydrants twice a year, typically in May and October.  During this time you may temporarily have lower water pressure.  If you experience discoloration during this time frame, please run cold water for approximately 15 minutes to clear your water line. 

Q:  What are the rules for removing snow around a fire hydrant?
In the winter, fire hydrants get covered with snow.  It takes firefighters valuable time to find and uncover them.  After a snowfall, please take a few minutes to remove snow from around the fire hydrant nearest your home or business.  Help the firefighters help us.  It may prove to be time well invested.